Privacy

PRIVACY STATEMENT

Effective 10/21/15.

The Soldiers Project is committed to protecting the privacy of visitors to our website, services, and applications (“Site”), and has established this privacy statement (“Statement”) to inform you of our policies and practices respecting the gathering and disclosure of information you might provide when visiting our Site or using our services (“Services”).

Note to those seeking referral services:  This Statement is not intended to describe the privacy policies and procedures of the independent, volunteer therapists and mental healthcare providers to whom you may be referred by The Soldiers Project.  We recommend that you direct any questions regarding therapist-patient confidentiality to those individual providers, who will be able to provide you with information specific to their practice, as well as the state and local laws in their area.

1. SITE INFORMATION COLLECTION

Information Collected 

A. Personally Identifiable Information.  The Soldiers Project does not collect your personally identifiable information without your consent.   For example, you may have the option to provide contact information such as your name, organization name, address, e-mail address, phone number and/or credit card information. Providing this optional information is voluntary on your part, and in the absence of providing such information you remain anonymous to The Soldiers Project.  You may also have the option of providing additional information in a comment or message box, in which case we may collect a record of that information in a file specific to you.

B. Anonymous Information.  The Soldiers Project does not directly collect anonymous information (such as your Internet Protocol address, Web browser information, and your actions while as you navigate the Site); However, the Site’s storage, hosting and/or applications may be provided by third party outsourcers who collect such information through the use of commonly-used information-gathering tools, such as cookies and Web beacons.  Standing alone, this information does not personally identify you.  Currently, The Soldiers Project uses WordPress for its content management needs, and its privacy policy can be found at https://wordpress.org/about/privacy/

C. Mobile Devices.  The Soldiers Project does not directly collect any additional information from users who access the Site via mobile telephone or other mobile device; However, our third party service providers may collect additional mobile device information such as your mobile device IP address, operating system, carrier, and mobile Internet browser and device location information.

Use of Information Collected

A. Personally-Identifiable Information.  The Soldiers Project will only use personally-identifiable information for the purposes for which it was given, and will not be shared without your consent except:

i. As necessary to provide the requested services.  For example, information regarding a request for treatment referral may be shared with our volunteer therapists on a confidential basis.  Likewise, information provided for purposes of a voluntary donation may be shared as necessary for processing the donation.

ii. In response to legal process, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request.  The Soldiers Project reserves the right to resist such requests in its sole discretion; and/or

iii. Where we believe it is necessary to investigate, prevent, or take action regarding illegal activities or situations involving potential threats to the physical safety of any person, violations of our terms of use, to protect our rights and the rights of others, and as otherwise required by law.

B. Anonymous Information.  The Soldiers Project may use anonymous information collected from you to operate and improve the Site, diagnose technical problems, to respond to your request for information.

Third Party Links

The Site may contain ads served by reputable third parties or sponsors, as well as links to other web sites or third party applications such as Facebook, Twitter, LinkedIn or YouTube. These third parties may view, edit, or set their own cookies, and have privacy policies that differ in significant ways from The Soldiers Project.  We are not responsible for the privacy practices or the content of these third party ad servers, promoters, web sites or applications, and we advise you to refer to the policy statement of these third parties to understand how they collect and use information.

International Transfer

The Site may be accessible internationally, however our computer systems are based in the United States and your personally-identifiable information will be processed by us in the U.S.  If you access the Site as a visitor from outside the United States, you consent to the collection and/or processing in the United States of your information as described above.

2. GENERAL PROVIONS APPLICABLE TO ALL VISITORS

Children’s Online Privacy Protection

The Site is not designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13.

Security

The Site has security measures in place to help protect against the loss, misuse, and alteration of information and data under our control.  The Soldiers Project hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from intruders. These safeguards help prevent unauthorized access, maintain data accuracy, and are intended to ensure the appropriate use of information and data, however “perfect” security does not yet exist on the Internet.

Opt-Out Policy

The Soldiers Project offers its visitors and customers a means to choose how we may use information provided. If, at any time after providing information, you change your mind and wish to change or delete your information, please send a request specifying your new choice to:info@thesoldiersproject.org.

Correcting & Updating Your Information

To receive a copy of, or to update information you have provided to, The Soldiers Project via the Site, please send an e-mail to info@thesoldiersproject.org.  The Soldiers Project will respond to your correction or update request within at most thirty (30) days from the date of your request.

Changes to this Privacy Statement

The Soldiers Project reserves the right to change this Privacy Statement as reasonably necessary or advisable to accommodate changes to the law, technology or circumstances, and will use reasonable efforts to provide notification of the material changes through the Site at least thirty (30) business days prior to the changes taking effect.

Additional Information

Questions regarding this Statement or the practices of the Site should be directed to: info@thesoldiersproject.org or by regular mail addressed to:

The Soldiers Project

4605 Lankershim Blvd.

Suite 202

North Hollywood, CA 91602

Disputes/Arbitration

The Soldiers Project will attempt to investigate and promptly resolve any disputes or complaint regarding the interpretation or compliance with this Statement. In the event that The Soldiers Project is unable to resolve any issues or complaints to your satisfaction, then the dispute will be determined by arbitration in Los Angeles, California before a single arbitrator. The arbitration shall be administered by JAMS pursuant to its Domestic (or International, as applicable) Comprehensive Arbitration Rules and Procedures.  Judgment on the Award may be entered in any court having jurisdiction.

3.  Your California Privacy Rights

California law permits residents of California to request certain details about what personal information a company shares with third parties for the third parties’ direct marketing purposes. If you have any questions about what personal information The Soldiers Project may share with third parties that are not already answered in this Statement, please contact The Soldiers Project at: info@thesoldiersproject.org.

4.  Do Not Track Requests

Certain browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal to the websites you visit indicating that you do not wish to be tracked. Those websites may or may not comply with such requests, depending on the sites’ privacy practices. Because there is not yet a common understanding of how to interpret the Do Not Track signal, The Soldiers Project does not currently respond to the browser Do Not Track signals on its Site.